Managed all facets of a medium-sized community rental theatre with a staff of approximately 40 casual employees. Oversaw daily operations, including staffing, scheduling, hiring, training, bookkeeping, payroll, maintenance, audiovisual equipment setup and operation, front-of-house management, and customer service. Responsible for running events and ensuring smooth theatre operations from client intake to execution. Researched and implemented a venue ticketing system, including graphic design of ticket stock and point-of-sale computer setup and networking, as well as a time tracking solution to support staff coordination. Managed booking schedules, responded to rental inquiries, led client tours, and produced rental contracts. Installed and maintained a Drupal-based content management system for the theatre’s website. Provided in-person, phone, and online ticket sales, and supported live events by operating or overseeing lighting and sound systems. Maintained physical and electronic filing systems and upheld strong patron service standards.
Skills
- Operations Management
- Staff Scheduling
- Staff Training
- Hiring and Onboarding
- Event Management
- Front-of-House Management
- Event Operations
- Customer Service
- Technical Support
- AV Equipment Operation
- Payroll Coordination
- Venue Management
- Operations Management
- Event Operations
- Technology Evaluation
- Solution Implementation
- Web Design
- Graphic Design
- Bookkeeping
- Legal Document Drafting
Technologies
- Drupal
- PHP
- HTML
- CSS
- Smarty
- AV Equipment
- Google Workspace
- POS Systems
- CorelDRAW
- TimeTrex
- Simply Accounting
- Microsoft Office
