Support and DevOps Lead

Led the Support and DevOps teams at a digital services agency, overseeing network and web server infrastructure across 20 servers and managing client support operations. Met regularly with clients to understand business needs and architect appropriate technical solutions. Directed the successful rebuild of the company’s hosting infrastructure, improving efficiency, reliability, and maintainability. Guided infrastructure automation efforts, including deployment and update processes, while mentoring a junior team member to support implementation. Designed and maintained hosting environments, resolved infrastructure and application-level issues, and deployed websites and code updates. Administered the company’s internal network, including VPN access and remote work support, and managed the VoIP phone system. Provisioned and managed separate Microsoft 365 and Google Workspace instances for the company and for multiple clients, supporting email, collaboration, and productivity needs. Provided technical leadership across development and support teams and contributed to recruitment efforts by leading outreach initiatives with local post-secondary institutions. Supported business development by reviewing RFPs and providing technical recommendations for proposals.